Shipping Policy
Shipping Policy
All orders are shipped from Seoul, South Korea via Korea Post's international shipping services.
Shipping Methods & Rates
| Method | Rate | Delivery Time | Tracking |
|---|---|---|---|
| K-Packet | $8.00 flat | 7~14 business days | Yes |
| EMS Express | $12.50 ~ $30.00 | 3~7 business days | Yes |
Delivery times are estimates from the time the package leaves Korea. Customs processing in the destination country may add additional days.
Processing Time
Orders are processed within 1~3 business days (KST, Monday~Friday excluding Korean holidays). Once shipped, you'll receive a confirmation email with tracking information.
Destinations
We ship to 47+ countries worldwide including:
United States · Canada · United Kingdom · Germany · France · Italy · Spain · Netherlands · Belgium · Switzerland · Austria · Sweden · Norway · Finland · Denmark · Ireland · Poland · Hungary · Czech Republic · Japan · China · Hong Kong · Taiwan · Singapore · Malaysia · Indonesia · Vietnam · Philippines · India · Pakistan · Australia · New Zealand · Mexico · Brazil · Argentina · Chile · Peru · South Africa · Egypt · Turkey · Ukraine · and more.
If your country isn't available at checkout, contact us — we may be able to add it.
Packaging
Every photocard is protected with:
- Individual card sleeve
- Rigid toploader
- Bubble wrap
- Rigid shipping envelope or box
Customs & Import Duties
International customers are responsible for any customs duties, taxes, or import fees charged by the destination country. These fees are not included in the shipping cost and are determined by each country's customs authority.
Delays
Occasionally, international shipments may be delayed due to customs processing, local courier issues, or holiday season volumes. If your package hasn't arrived within the estimated timeframe, please contact us at info@kpopseoulcity.com.
Lost Packages
If tracking shows your package as delivered but you haven't received it, first check with your neighbors and local post office. If it remains missing, contact us within 14 days and we'll investigate with Korea Post.